If an incorrect item was delivered by mistake, simply send a short message to customer service. It will be checked immediately and a suitable solution will be found.

An exchange is possible. Please inform customer service and provide your order number so that the process can be handled quickly.

Complaints are usually processed within a few business days. The goal is to resolve every issue as quickly and accommodatingly as possible.

Should an item be delivered damaged, please contact customer service immediately and send a photo of the damage. The complaint will be processed quickly and without complications.