FAQ /
Order
Can I change or cancel my order after it's been placed?
If you would like to change or cancel your order, please contact us as soon as possible by email (info@dejavu.de), phone (+49 7021 736633-00), or WhatsApp (+49 170 9384683).
As long as your order has not yet been shipped, we can usually adjust or cancel it for you without any problems.
What can I do if I haven't received an order confirmation?
After completing your purchase, you will automatically receive an order confirmation via email. It contains all the details of your order.
If you have not received an email, please also check your spam folder or contact us.
How do I find out when my order has shipped and which shipping carrier it will come with?
As soon as your order leaves our warehouse, you will receive a shipping confirmation email with a tracking link.
Is this the official Deja vu brand shop?
Yes, this is the official brand shop of Deja vu.